Jelly Life's Privacy Policy

1 Introduction

Welcome to Jelly Life. We believe that protecting every player's personal data is a core responsibility. This Privacy Policy explains how Jelly Life collects your information, what it is used for, and how it is kept secure.

This privacy policy applies to all jelly life services, websites, and mobile apps. By using our platform, you are considered to have agreed to the terms of this policy. Please read it carefully before creating an account.

Jelly Life complies with international data protection standards and is fully committed to keeping your personal information secure. Our goal is simple: you enjoy the games, we take care of your data.

2 What Data We Collect

Jelly Life collects various types of information, which fall into two main categories: what you provide voluntarily and what is collected automatically. A full breakdown is listed below:

Jelly life does not collect any unnecessary information beyond what is listed above. Sensitive data such as your password is always stored in encrypted form.

3 How We Collect Data

Jelly Life collects your information through the following methods:

• Registration Process: Information you provide when opening an account.
• Identity Verification (KYC): A copy of your national ID card or passport.
• Payment Transactions: Payment information at the time of deposits and withdrawals.
• Gaming Activity: Your gameplay patterns, preferences, and history.
• Customer Support: Information provided when you contact us.
• Automatically Collected: Through cookies, log files, and tracking technologies.
• Third-Party Verification: From payment providers or identity verification services.

4 How We Use Your Data

Jelly Life uses the data we collect for the following purposes:

1. Account management: Creating, maintaining, and securing your account.
2. Payment Processing: Deposits and withdrawals processed securely.
3. Fulfilling legal obligations: Compliance with KYC, AML, and licensing regulations.
4. Fraud Prevention: Detecting and preventing suspicious activity.
5. Service Improvement: Personalising game recommendations and offers based on your preferences.
6. Customer Support: Resolving your complaints and enquiries.
7. Marketing Communications: Sending promotional communications with your consent.
8. Analytics: Evaluating and improving platform performance.

Jelly Life never uses your data beyond the purposes listed above. You can unsubscribe from marketing emails at any time.

5 Cookie Policy

The Jelly Life website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security — cannot be disabled.
• Functional Cookies: Remembers your language, interface preferences, and settings.
• Analytics Cookies: Collects site usage statistics to help drive improvements.
• Marketing Cookies: Showing advertisements tailored to your preferences.

6 Data Sharing

Jelly Life never sells your personal data to third parties. However, your information may be shared in the following limited circumstances:

• Payment Providers: For processing transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: With approved verification agencies for KYC completion.
• Legal authorities: With government agencies under court orders or legal obligations.
• Technology Partners: Trusted technology providers that support the operation of the platform.
• Fraud Prevention Agencies: With regulatory authorities to prevent financial crime.

Before sharing data in any of these cases, strict confidentiality agreements are in place. No partner may use your information for their own purposes.

7 Data Security

Jelly Life protects your data using the highest industry-standard technology and practices:

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: External attacks are actively prevented.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection.
• Access controls: Only authorized staff can access your information.

8 Your rights

As a Jelly Life account holder, you have the following rights:

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

9 Data Retention

Jelly Life retains your data only for as long as necessary:

• Account information: For the duration the account is active and 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, in accordance with Bangladesh Bank and financial regulations.
• KYC documents: Up to 7 years after account closure, in accordance with AML regulations.
• Customer Support Records: 3 years after issue resolution.
• Marketing Information: Deleted immediately upon unsubscribing.

After the specified retention period, data is securely and permanently deleted. Digital data is rendered unrecoverable through cryptographic erasure.

10 Minor Protection

Jelly Life is strictly committed to protecting minors. Our services are intended solely for users aged 18 and above.

If parents believe their child is using Jelly Life, please contact our support team immediately. We will act promptly.

11 Policy Updates

Jelly Life may update this Privacy Policy from time to time. Changes may be made for the following reasons:

• Changes in legal or regulatory requirements.
• Adding new services or features.
• Improving security procedures.
• Based on user feedback and suggestions.

For significant changes, we will notify you in advance at your registered email address and post a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.

12 Contact

If you have any questions, complaints, or data requests regarding this privacy policy, please contact us:

Jelly Life is committed to being transparent and accountable about how your data is protected. If you have any concerns, please reach out to us — we will address them with the utmost care.